Privacy Policy

Effective Date: Feb 26th, 2026

At The Strong Clinic, your privacy is important to us. We are committed to protecting the personal information you provide when visiting our website, booking appointments, or using our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

We take your privacy seriously and manage your personal and health information in line with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

Information We Collect

When you interact with our website or services, we may collect:

Personal Information: Name, email, phone number, address, date of birth, and health-related details you provide.
Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics tools.
Communication Data: Emails, messages, or form submissions you send to us.

How We Use Your Information

Your information is used to:

Provide and manage your appointments and services
Communicate with you about your care or inquiries
Improve our website, services, and patient experience
Comply with legal obligations and regulatory requirements
Send marketing communications only if you have opted in

Sharing Your Information

We do not sell your personal information. We may share your data with:

Trusted service providers who help us deliver our services (e.g., IT, analytics, payment processing)
Legal or regulatory authorities when required by law
Other healthcare providers, only as needed for your care and with your consent

Cookies and Tracking

We use cookies and similar technologies to improve website functionality and user experience. You can manage your cookie preferences through your browser settings.

Your Rights

You have the right to:

Access, correct, or delete your personal information
Withdraw consent for marketing communications
Request restrictions on how we use your data
File a complaint if you believe your data has been mishandled

To exercise these rights, contact us at: 1 (877) 891-8634 or (519) 979-0070, or email thestrongclinic@gmail.com

Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Data Retention

We implement administrative, technical, and physical safeguards to protect your personal information. We retain personal and health information only for as long as necessary to fulfill the purposes for which it was collected, including providing care, meeting legal and regulatory requirements, and maintaining accurate records.

Health records are retained in accordance with applicable laws and professional guidelines. When personal information is no longer required, we securely dispose of or anonymize it to prevent unauthorized access.

If you have questions about how long your information is retained, or if you would like to request access to or deletion of your personal information (where permitted by law), please contact us using the details provided in this policy.

Updates to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will indicate the latest revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

The Strong Clinic

Fax

1 (519) 340 - 0370

thestrongclinic@gmail.com

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